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Emergency Heating Engineers

Lost heating throughout your home, dealing with a serious heating-system leak or struggling with a system that has suddenly stopped circulating? Let’s Heat provides urgent heating fault diagnosis and repair, helping identify problems involving controls, pressure, radiators, circulation, pipework or the boiler. Appointment availability varies by area.

Emergency Heating Fault & Breakdown Help

Quick guidance for urgent heating problems, including complete heating loss, serious leaks, collapsed pressure, failed controls, partial heating and loss of both heating and hot water.

URGENT HEATING FAULT FINDER

What Has Happened to Your Heating?

Choose the problem that best matches what is happening. You’ll get a quick explanation, safe checks and guidance on whether to arrange help from our emergency heating engineers.

+ Tap a problem to open
01 What Should I Do If I Have No Heating Anywhere? Every radiator is cold and the whole property has lost central heating +
QUICK ANSWER

Complete heating loss can involve the boiler, thermostat, programmer, system pressure, circulation or another heating component. Check the normal controls and boiler display without removing covers or attempting internal repairs.

Safe checks

  • Check whether the boiler has power
  • Look for a boiler fault code
  • Check normal thermostat settings
  • Check system pressure if visible
  • See whether hot water still works

Useful details to provide

  • Whether all radiators are cold
  • Whether hot water still works
  • Any fault code displayed
  • Current system pressure
  • When the heating last worked normally
COMPLETE HEATING LOSSNo heating anywhere in the property?

Tell us what is still working and check current urgent appointment availability for your postcode.

Check Urgent Availability →
02 What Should I Do If My Heating System Is Leaking Heavily? Water is escaping from heating pipework, a radiator or another part of the system +
QUICK ANSWER

A significant heating-system leak needs prompt attention, particularly if water is spreading or approaching electrical equipment. Do not dismantle the boiler or other heating components yourself.

Useful information

  • Where the water appears to originate
  • Whether a radiator or pipe is involved
  • How quickly water is escaping
  • Whether pressure is falling
  • Whether the heating is still running

Take extra care if

  • Water is near electrical equipment
  • Water is passing through a ceiling
  • The leak is rapidly worsening
  • You cannot safely contain the water
  • There is an immediate risk to property or people
SERIOUS HEATING LEAKWater escaping rapidly?

Report where the leak is coming from and whether water is approaching electrical equipment.

Report Urgent Heating Leak →
03 Why Has My Heating Pressure Suddenly Dropped to Zero? The pressure gauge has collapsed and the heating may no longer operate +
QUICK ANSWER

A sudden pressure drop can involve a heating-system leak, loss of water from the system or a boiler-side pressure fault. If pressure has fallen rapidly, the underlying cause should be identified rather than repeatedly topping up the system.

Possible causes

  • Radiator or valve leak
  • Heating pipework leak
  • Water lost from the heating circuit
  • Boiler-side pressure problem
  • Another system fault requiring diagnosis

Check visually for

  • Water around radiators
  • Damp pipe connections
  • Water beneath the boiler without opening it
  • Wet patches or staining
  • A pressure gauge remaining at or near zero
PRESSURE COLLAPSED?Heating stopped after sudden pressure loss?

Tell us the current pressure reading and whether you can see any water leaking from the system.

Arrange Urgent Diagnosis →
04 Why Is Only Part of My Home Heating? One floor, zone or group of radiators has suddenly stopped warming +
QUICK ANSWER

Partial heating loss can involve zone controls, valves, circulation, radiator flow or another fault serving the affected part of the property. The pattern of which areas still heat can help narrow down the cause.

The issue may involve

  • Heating zone controls
  • Motorised valve
  • Circulation problem
  • Radiator flow
  • Control or thermostat fault

Useful details

  • Which rooms are affected
  • Whether one floor is cold
  • Whether separate thermostats are fitted
  • Whether the boiler operates normally
  • Whether the failure was sudden
PARTIAL HEATING LOSSOne floor or heating zone suddenly cold?

Tell us which areas still heat normally and whether your home has separate heating controls.

Diagnose Heating Fault →
05 What If My Thermostat or Heating Controls Suddenly Stop Working? The boiler may have power but the heating no longer responds to normal controls +
QUICK ANSWER

A sudden control failure can involve the thermostat, receiver, programmer, batteries, wiring or another part of the heating-control system. Avoid interfering with fixed wiring unless you are appropriately qualified.

Safe checks

  • Check the thermostat display
  • Check batteries where applicable
  • Check the normal heating schedule
  • See whether the boiler has power
  • Look for a control error message

The fault may involve

  • Wireless thermostat
  • Receiver unit
  • Programmer
  • Heating-control wiring
  • Another boiler or system control
CONTROLS FAILED?Heating no longer responding?

Tell us which control is fitted and whether the boiler itself still appears powered.

Check Heating Controls →
06 What If I Have No Heating and No Hot Water? Losing both together can point more strongly towards a boiler or shared system problem +
QUICK ANSWER

If both heating and hot water have stopped, the fault may be associated with the boiler, its power supply, system pressure or another shared component. Check the boiler display and normal controls without removing the boiler casing.

Useful checks

  • Check whether the boiler is powered
  • Look for a fault code
  • Check system pressure if visible
  • Check normal heating controls
  • Note when both services stopped

A boiler-specific service may suit if

  • The boiler is locked out
  • A fault code is displayed
  • The boiler will not ignite
  • Water is leaking directly from the boiler
  • Both heating and hot water depend on the boiler
HEATING & HOT WATER LOSTBoth stopped at the same time?

If the problem appears boiler-specific, use the dedicated emergency boiler repair service.

Emergency Boiler Repair →
07 Is Heating Loss More Urgent With Vulnerable People in the Home? Cold indoor temperatures can be more serious for some occupants +
QUICK ANSWER

Complete heating loss can become more urgent during cold weather, particularly where babies, older people or others who may be more affected by low indoor temperatures are in the property. Mention this when describing the problem and checking availability.

Tell us if

  • The entire home has lost heating
  • Indoor temperature is falling quickly
  • Cold weather is making conditions worse
  • Heating and hot water are both unavailable
  • There is another urgent heating fault

Also provide

  • Your postcode
  • When the heating stopped
  • Whether hot water works
  • Any fault code or pressure reading
  • Whether there is any water leak
NO HEATING IN COLD WEATHER?Tell us about the circumstances when booking

Provide the fault details and postcode so current urgent appointment availability can be checked.

Check Urgent Availability →
08 Do I Need an Emergency Heating Engineer or Boiler Engineer? The right service depends on where the urgent fault appears to be +
QUICK ANSWER

Emergency heating help is appropriate for urgent faults involving the wider heating system, such as major heating leaks, circulation, controls or partial system failure. Emergency boiler repair is more suitable when the boiler itself has locked out, developed a fault code, stopped igniting or is leaking directly.

Heating-system emergency may include

  • Serious radiator or pipe leak
  • Complete central-heating loss
  • Major circulation failure
  • Heating-control failure
  • One heating zone suddenly failing

Boiler emergency may include

  • Boiler fault code
  • Repeated boiler lockout
  • Boiler will not ignite
  • Serious leak directly from the boiler
  • Heating and hot water both lost due to the boiler
NOT SURE WHICH SERVICE?Tell us what has stopped working

You do not need to diagnose the fault yourself. Describe the symptoms when booking.

Book Urgent Heating Help →
BEFORE YOU BOOK

Tell us exactly what has stopped working

You do not need to diagnose the fault yourself. A few clear details can help explain how serious the heating problem is before an appointment.

01 Your postcode
02 Heating or hot water status
03 Fault code or pressure
04 Leak or control problem
URGENT FAULT DIAGNOSIS

Identify whether the problem is the boiler or wider system

Sudden heating failure can involve the boiler, controls, pressure, valves, circulation, radiators or heating pipework.

1
Describe what has failed Tell us whether all heating, part of the system or hot water is affected.
2
Check relevant components The likely boiler or wider heating-system fault can be investigated.
3
Explain the repair route The cause and appropriate next step can then be discussed.
Smell gas or suspect a gas leak?

Do not use this booking page as your first response to a suspected gas leak. Call the National Gas Emergency Service on 0800 111 999. If there is an immediate threat to life or property, call 999 or 112. Do not remove a boiler casing or attempt work on gas components yourself.

URGENT HEATING PROBLEM?

Tell us what has stopped working

Provide your postcode and tell us whether you have complete heating loss, a serious leak, pressure failure, control problem or another urgent heating fault. Current appointment availability varies by area.

Check Urgent Availability

Annual Boiler Service

Stay on top of annual servicing. Regular servicing can help meet manufacturer servicing requirements and keep your boiler properly maintained.

From £75

Boiler Repair

No heating, no hot water, or a boiler fault code? We’ll diagnose the problem and explain the repair options clearly.

From £120

Loved by homeowners

Don't just take our word for it

Real feedback from customers who have used Let’s Heat for heating and cooling services.

Really straightforward from the first enquiry through to installation. Everything was explained clearly and the work was left tidy.

J

James

Cardiff

Good communication throughout and helpful advice when choosing the replacement boiler. The installation went smoothly.

S

Sarah

Newport

Booked a boiler service and the engineer explained what had been checked and what to keep an eye on. Very helpful.

D

Daniel

Bristol

Quick response when our boiler developed a fault. The problem was explained clearly and we knew what the options were.

E

Emma

Bridgend

The air conditioning installation was neat and the system was explained properly before the engineer left.

M

Michael

Swansea

Friendly, clear and easy to deal with. We were kept updated and knew what was happening at each stage.

S

Sophie

Chepstow

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Get help with a boiler fault

Arrange professional fault diagnosis when your boiler stops working properly or your heating and hot water are affected.

Gas Safe registered engineers

Boiler installation, servicing and repairs carried out by Gas Safe registered engineers.

Warranty and aftercare

Clear handover, warranty information and support after your new boiler installation.

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Spread the cost of your new boiler with available finance options, subject to status and lender approval.

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Is it time to replace your old boiler?

Explore modern boiler options for your home and get straightforward guidance on boiler type, size, controls and installation.

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Areas We Cover

Heating, Boiler & Plumbing Services Across South Wales & Bristol

Let’s Heat provides boiler, heating and plumbing services across Cardiff, Newport, Bristol and surrounding areas. Enter your postcode when booking to check current service availability in your area.

How to Report an Issue

If you have a problem with your boiler, heating, gas or air conditioning, you can report the issue using one of the options below.

Call Us

Speak to our team about the issue and tell us what is happening. We can then advise you on the next step or arrange an appointment where appropriate.

Email Us

Send us details of the issue, including any fault codes or useful information about the appliance or system.

Report an Issue Online

Complete our online form with a few details about the problem, your property and the service you need.